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At February, we strive to ensure that you are satisfied with your purchases. Please review our policies regarding exchange and cancellations below:

EXCHANGE POLICY:

  • We accept exchanges within 7 days of product delivery.
  • To initiate an exchange, please contact our customer service team at help@thefebruarycompany.com to obtain a return authorization and scheduling reverse pickup
  • Items eligible for exchange must be unused, unwashed, and in the same condition as when you received them, with all tags attached
  • You may exchange an item for a different size, color, or style, subject to availability.
  • Amount of the new product ordered should be either similar or higher of the price of exchanged item
  • An amount of Rs 100 will be deducted from customers for return shipping costs
  • Once we receive and inspect the returned items, we will process the exchange and ship out the new item promptly

CANCELLATION POLICY:

  • Orders can be canceled within 24 hours of placement, as long as they have not yet been processed for shipping
  • To cancel an order, please contact our customer service team at help@thefebruarycompany.com as soon as possible with your order details
  • Once an order has been processed for shipping, it cannot be canceled. In such cases, you may initiate an exchange according to our exchange policy

EXCEPTIONS:

  • Sale or clearance items will not be eligible for exchange

CONTACT US:

  • If you have any questions or concerns about our exchange or cancellation policy, please contact our customer service team for assistance

By making a purchase from February, you agree to abide by the terms of this exchange and cancellation policy. We reserve the right to update or modify these policies at any time without prior notice.